Return Policy:
Our Commitment to Your Satisfaction:
We are committed to providing you with high-quality stone bowls that meet your expectations. We understand that sometimes a purchase may not be the perfect fit. Therefore, we offer a straightforward return policy to ensure your peace of mind.
Eligibility for Returns:
Timeframe: You may return your stone bowl(s) within 14 days of the delivery date.
Condition: The stone bowl(s) must be returned in their original, unused, and undamaged condition. This includes:
No visible scratches, chips, or cracks.
No signs of use or exposure to food or liquids.
Returned in the original packaging, including any protective materials.
Reasons for Returns:
Damage During Shipping: If your stone bowl arrives damaged, please contact us immediately with photos of the damage and the packaging. You will receive a full refund for your order, including shipping costs.
Change of Mind: If you are not satisfied with your purchase for any reason, you may return it within the eligible time frame.
Return Process:
Contact Us: To initiate a return, please contact our customer service team at info@onyxbowl.com within the eligible time frame.
Return Authorization: We will provide you with a Return Authorization.
Packaging: Carefully package the stone bowl(s) in their original packaging, ensuring they are well-protected to prevent damage during transit.
Shipping: You are responsible for the return shipping costs, unless the return is due to damage during shipping or a defective product. We recommend using a trackable shipping method and insuring the package.
Inspection and Refund: Once we receive your returned stone bowl(s), we will inspect them to ensure they meet our return eligibility criteria. If approved, we will process your refund to the original payment method within 7 business days.
Refund Amount: The refund will be for the purchase price of the stone bowl(s), excluding any original shipping costs, unless the return is due to our error.